TERMS & CONDITIONS

GENERAL CONDITIONS FOR CLEANING OF CARPET, UPHOLSTERY, DRAPERY, MATTRESSES AND TILE & GROUT

YS Cleaners cannot guarantee that all stains will be removed upon cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, YS Cleaners cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.

These conditions may include but are not limited to:

  • Fugitive dyes not properly set in manufacture or re-dyeing
  • Lounge suites that have water or solvent soluble coloured backing material
  • Carpet that has been over-stretched during laying or suffers from de-lamination
  • Carpet that has suffered sun-damage, making it fragile or affecting dye colour
  • The use of high alkaline cleaning solutions or other products that may un-set dyes in the fibres of the carpet or upholstery
  • Markers used on carpet, fabric backing or padding.

YS Cleaners will only warrant claims with respect to the workmanship of the services provided if the claim is reported within 14 days of completion of the work. In the event of a customer complaint, the customer undertakes to give YS Cleaners the opportunity to rectify all work.

Minimum call out fees apply.

SPECIFIC SERVICE INFORMATION

Carpet Cleaning

Prices are subject to a maximum room size of 13 square metres. Stairs are quoted per step. Prices are subject to the condition of the carpet. Difficult stains may incur an additional charge.

Special Offers not available in all areas.

Upholstery

Price is per seating position and subject to the condition of the upholstery. Maximum width of a seating position is 80cm. A seating position wider than 80cm will incur an additional charge. Additional charges may apply for recliners, ottomans and chaises. Leather upholstery is subject to additional charges.

end of lease

* Prices to change if property huge ,messy and dirty on the day of the job inspection to be done prior starting job.

*Bond Guaranteed and Redo offered within 3 days of Real Estate Check

Tile & Grout Cleaning

YS Cleaners cannot be held responsible for any unforeseen adverse conditions relating to the cleaning of the tiles & grout. This includes but is not limited to:

  • Loose, scratched or chipped tiles
  • Loose, cracked or missing grout
  • UV fading or damage
  • Stainage of the tiles & grout

YS Cleaners’s clear penetrating tile and grout sealer is supported with a 5-year warranty.

YS Cleaners’s grout colour sealing service is supported by a 10-year warranty (5-year warranty for wet areas such as bathrooms).

The terms and conditions of the warranty are:

  1. For warranty claims in the case of a spill, you must claim within 5 days of the spill occurring.
  2. Warranty holder must show their warranty card as proof of purchase when making a warranty claim.
  3. You must make reasonable attempts to remove the stain with an approved neutral (pH7) cleaning product before calling YS Cleaners.
  4. In wet areas such as showers, mould and mildew are excluded from all warranty claims.
  5. The sealed grout must only be cleaned with a soft bristle brush, such as a soft broom or toothbrush, not a stiff bristled brush.
  6. This warranty will be voided if the protected areas are cleaned by any company other than YS Cleaners, or spot cleaned with a product that is not neutral (pH7).
  7. You agree to have at least one maintenance clean performed by YS Cleaners (at a discounted price) every 2-4 years from the date of the original clean to keep the warranty active.
  8. To make a claim you must have this certificate on hand.
  9. This warranty is not transferable. Normal soiling and dirt build up on hard surfaces and grout are excluded. No other warranty is expressed or implied. No one is authorised to assume for the Company any other liability in connection with this product. Warranty is available to owner-occupied residences only. Not applicable to rental or commercial premises, or shower cubicle floors. YS Cleaners has the right to exclude certain areas from the warranty.

Fabric Protection

The customer agrees that they have been informed that there are various types of fabric protection and the type used by YS Cleaners could best be described as a stain release.

This means that on each type of carpet or fabric its reaction is slightly different. Our product is not designed so that water beads up on the carpet, rather the stain that is caused by any spillage is released from the carpet.

Should the spillage or stain be a caustic, acid or dye, then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.

Drapery & Curtain Cleaning

YS Cleaners will not be held responsible for any unforseen adverse conditions relating to de-lamination, dye movement or ultra violet light (UV) damage that may occur in relation to the carrying out of the service on fabric/material, even if the apparent UV damage is not visible or ascertainable at time of providing the service. The customer acknowledges that subject to certain fabrics and materials, shrinkage may occur up to three percent (3%) of the total curtain area and no responsibility will be accepted by YS Cleaners.

Terms and Conditions for Mould Treatment

All prices are subject to inspection Micro-cleaning ONLY (without the Micro-misting) may leave a heavy chlorine based VOC or smell and is not covered by the 12 month Warranty Pets, plants and people must vacate the premises during treatment No-one is to be in the household during or for a period of 5 hours after the treatment Open food must be put away prior to treatment All areas to be micro-cleaned need to be easily accessible Moving of furniture/whitegoods etc to allow access is the customer’s responsibility and needs to be done prior to our attendance High and/or textured ceilings requiring scaffolding will incur additional fees If your paintwork is over 5 years old, there is a higher chance it will oxidize causing the paint to dis-colour In rare circumstances, bubbling of paint is possible where high levels of moisture have been prevalent Thermal fogging (Micro-Misting) may set off fire alarms. If this service is to be performed, it is the responsibility of the customer to make whatever preparations are necessary to manage this If humidity is not controlled the surfaces micro-cleaned may stay wet for long periods. The products are designed to aid in confirming if the moisture issues have been addressed All sources of water ingress must be rectified prior to treatment/remediation Warranties are not valid in designated wet areas such as the laundry and bathroom Warranties are not valid if any unforeseen water intrusion occurs If air sampling is being conducted, both the micro-cleaning and micro-misting must be done and the air sample must be taken within 72hrs of treatment The 12 Month Limited Warranty is applicable when both the Micro-Cleaning and Micro-Misting conducted and the relative humidity is measured at under 60%. Windows and window sills must be kept clean and free of moisture (including condensation). YS Cleaners Warrants that if the mould returns within 12 months and the client has fulfilled their requirements of the warranty, that YS Cleaners will return free of charge to clean all mould affected areas that were listed in the original scope of works and micro-mist the premises to remove air-borne mould spores.

GENERAL INFORMATION

Payment Methods

We prefer payment to be made by Eftpos at the time of purchase and out technician will have a portable Eftpos terminal with him when he completes the job. We accept payment by credit card, but with a 1.5% surcharge. Payments by cash are subject to a cash handling fee of 3%. In the event that payment is not made according to our payment terms and we take action to recover the debt, then you, the client, shall be liable for all costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs If payment is made by Credit Card and the transaction cannot be completed for any reason, then payment will be considered to be ‘On Account’ per the Terms and Conditions of the Invoice. Cheques will only be accepted where an account has been set up prior to the job. If an account has been set up and payment is not made by the due date, or payment is dishonoured or otherwise, YS Cleaners reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.

Quoted Services

If we attend your premises to provide a written quote then that quote is valid for 60 days only. If you require us to re-attend to re-quote the same service at a later stage then a fee of $50 shall apply for the re-attendance If the scope of work changes from the time of the quote to the time that the service is provided, then we reserve the right to either charge an appropriate additional fee for the increased work, or if the work is not undertaken, charge 50% of the original value of the job. Example of a varied scope of work are: Significantly dirtier carpet/mattress/upholstery or carpet/mattress/upholstery with additional stains Wood floor with additional scratches or paint on the floor Mould growth into additional rooms, or areas of the room If a quote is provided over the phone, then the quote is always subject to the condition of the surface or items to be cleaned or treated and the size of those areas.

Cancellation Fees and Surcharges

YS Cleaners reserves the right to charge customers a cancellation fee (minimum of $75) if adequate notice is not given for the cancellation of the booking. Adequate notice is at the discretion of the Franchise Owner, Technician or Operator who takes your call. In certain instances, a deposit of $200 may be taken in advance of the job. This deposit is fully refundable and transferable providing you, the client, give a minimum of 2 full business days’ notice that you wish to cancel or transfer the booking. We notice of your intention to cancel to transfer thebooking by phone (Ph 1300 717175) and not e-mail. Some mailboxes receive a large volume of e-mails in a day and are not constantly monitored. Surcharges may be charged on jobs booked for weekends, after hours or public holidays; in multi level apartment blocks or when more than one operator is required. It is the responsibility of you, the client, to organise parking for our technician. Accordingly, any costs for parking will be added to the invoice along with a surcharge if parking is not available within a short distance.

Brochures and Advertising Material

When stated on all advertising material the following conditions apply: Room is a maximum room size of 13 square metres. Any room larger will be classified as two rooms. Discounting of smaller spaces is up to the individual franchise owner, technician or call centre operator. Discounting of smaller spaces is not a requirement. All pricing is subject to inspection and additional charges may be incurred for stain removal, treatment of carpets or rooms that are more heavily soiled, dual process and additional services. The maximum width of a seating position is 80cm. If the seat is wider than 80 cm it shall be considered as 2 seating positions. Recliners and leather upholstery attract an additional charge It is up to the individual technician, franchise owner or call centre operator to honour any kind of advertising material that has been retained by the customer and is out of date or proven by YS Cleaner’s records to be out of date, or if the advertising material is from another area, franchise zone or state. YS Cleaner’s advertising material is distributed by a third party and YS Cleaners takes no responsibility for the incorrect distribution of these materials in any case.