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My Account

What does “my account” means? How can I modify my selective information?

Modifying your Bookskite account is quiet simple. You can see your orders at whatever time via “my account”.
My account let you totally check on you transactions on Bookskite

·         Handle/modify your personalized information such as address, contact information, e-mail ids.

·         Modify your password.

·         Tag your order status at any time

How can I confirm if my order has been affirmed?

As soon as your order has been entered into logs and payment has been authorized, the vendors will affirm the order receipt and they will begin working on it.

You will get an email confirming your order details as soon as vendor gets the information and he also affirms about the same. In that following email you will given a singular OrderID (for example: BW123456), the list of the item(s) ordered and by what the time period you can expect your order to be delivered

You will be beforehand informed about the shipment of your order. Shipment details will be given with your unique OrderID and tracking digits

How can I purchase an item which is currently ‘out of stock’?

Regrettably, the items that are currently out of stock will not be available for sell. Kindly utilize “notify me” button/feature, which will help you to be notified as soon as the item is available with vendors on Bookskite.


Why do I can understand the different price rates offered on the same item?

On Bookskite, you might find different editions and varieties of the item. As in case of books, you might see some editions as collectors ere prints, while others may be just the hardcover and other paperbacks. You can get further details about this on the item page.

Some editions are again published/re-printed in India, while some of them are brought by importing. All the other provided editions and different price tags for the same product are given on their respective pages under the feature of “the other editions”.

I can check unlike costs for the same item. Why?

An item might be available at contrasting costs. This difference could be because of the different vendors providing the same item at their suitable prices. At Bookskite, different vendors can offer their suiting prices and can fulfill their order differently.

Do I need to have an account on Bookskite for shopping?

Yep, it is suggested to have your own account on the website. You should form your account and by thence you can savor a individualized shopping feel, also including suggestions, fast checkout procedure and a personal wishlist. You will also be able to rate and review the items and the vendors according to your choice.

What should I know prior asking for a gift wrapped order?

·         The charge for gift wrapping is separately charged as per ₹30 per order.

·         You can only get your gift wrapped when it is sold by Bookskite.

·         Gift wrapping can only be done for the products available on Bookskite’s cart.

·         Gift wrapping is not available on Cash-on-delivery items.

·         Larger size items can’t be gift wrapped.

·         Invoice bill will not contain information if the order only carries books. For other items that are requested to be gift wrapped, Bookskite will attach a detailed invoice bill containing logical, legit and tax/duty understandings.


How can I make payments for the purchase made on Bookskite?

Bookskite caters the customers with many payment modes. The customer can make their payment via online being assured that the Bookskite’s trusted payment gateway partners use a secure encryption technology to protect the transactions details against any type of theft and infringement and keep the details confidential every time.

The customers can opt for any option while purchasing, such as, internet banking, E-gift voucher, and cash-on-delivery, credit/debit card (Visa, Master Card, Maestro and American Express). 
Bookskite accepts payment via cards in India and other 21 country lands.

When I buy from Bookskite, do I need to be worried about any hidden charges like duty or sales taxes?

No, the customers have not to worry about any hidden charges while purchasing from Bookskite. The prices displayed on the website for all the items are final and fully inclusive. You pay the exact amount you see on the website.

However, separate delivery charges are employed depending on the seller policy. Kindly check separate seller charges for the same. Bookskite as seller only charges ₹50 as delivery charges on order below ₹500.

What do we understand by Cash on Delivery?

If the customer is not satisfied by making a payment online on Bookskite, they can always opt for option Cash on Delivery (COD) Mode. Using COD, they can pay the sum amount at the time of receiving the order at their doorway waiving off any form of online payment.
The maximum limit for ordering COD is ₹50,000. The customers are requested to pay via cash only in COD. E-Gift vouchers or any stored credit will not be accepted for COD delivery. You can not use foreign currency to make COD payment. Only valid Indian currency will be accepted.

How can I make payment using my credit or debit card?

Bookskite consent for payments made via credit or debit card only in India and other 21 countries.

Credit cards

Bookskite accept money transactions by Visa, Master Card, Maestro and American Express credit cards only.
To pay through your credit card, you need to enter your card details, expiry date, three digit CVV number displayed at the back of the card. As you enter the card details, you will be channelized to bank’s page for submitting your secure online transaction password.

Debit Cards

Bookskite accept money transactions by Visa, Master Card, Maestro and American Express debit cards only.
To pay through your debit card, you need to enter your card details, expiry date (optional for Maestro card users), and three digits CVV number displayed at the back of the card. As you enter the card details, you will be channelized to bank’s page for submitting your secure online transaction password in order to conclude the payment.

Customers can’t use internationally issued debit/credit cards for wallet or e-gift vouchers.

Will it be safe to use my credit/debit card details on Bookskite website?

All the online transactions made on Bookskite website are inviolable with great degree of security over transaction provided on the internet. Bookskite have 256-bit encryption technology employed to secure the transactions and the customers’ selective information while channeling their money from their respective banks to completion of payment process. All the payments made via credit and debit cards are also securely checked by the starring banks. Banks these days utilize the 3D Secure password option to protect the online transactions and even employing extra security via identification of your credentials.

What precautions are taken by the website to prevent customers from card fraud?

Bookskite understands the prominence of solid fake detection and resolving capacity. The website and our online payment collaborators oversee the transactions regularly for any kind of shady action and iris possible fallacious transmission for manual identification by our cooperative unit.

In very few casings, if somehow our cooperative unit is not able to exclude the potency of infringement unconditionally, the dealing is hold on for the time and the customer is asked to verify the details and follow up with few inquiries of the identification papers. The identity documents of the customers were verified in order to assure that the buying is done by an authentic buyer/card holder. We regret for any discomfort that has been prompted to the buyers and kindly ask them to tolerate this with us enduring a secure and protective environs for the online made transactions

What does 3D safe password means?

The 3D safe password in employed by VISA and MaterCard in collaboration with banks issuing the cards below the “verified by VISA/MasterCard secure code” cares, respectively.

The 3D safe password totted up extra level of protection via personal identity check for the customers’ online card dealing. Password created by the customer should only be remembered by them only. This assures protection of your card details and information against theft for your online shopping.

How can I obtain a 3D Secure password for my card (credit/debit)?

The customers may file for the above mentioned password via their respective banks or their websites. All the banks provide the registration link for the same

State Bank of India



Punjab National Bank

Axis Bank

Corporation Bank

Andhra Bank

Bank of Baroda

Standard Chartered India

Union Bank of Indiak

Central Bank of India


Deutsche Bank

Dhanlakshmi Bank


ING Vysya Bank

IndusInd Bank

Federal Bank

Kotak Mahindra Bank

Karur Vysya Bank

Oriental Bank of Commerce

South Indian Bank

Vijaya Bank

Canara Bank

How can I utilize internet banking services of my bank in order to make a purchase on Bookskite?

Bookskite provides an easy and user friendly mode of internet banking care to complete you payment in order to make a purchase. Withal, you can address cash directly from your bank account through a very safe and secure transaction mode to us.

Payment can be made via Internet Banking for the below mentioned banks:

ABN Amro Bank

Axis Bank

Allahabad Bank

Andhra Bank

Bank of Bahrain and Kuwait

Bank of Baroda

Bank of India

Bank of Maharashtra

Bank of Rajasthan

Central Bank of India


City Union Bank

Corporation Bank

Deutsche Bank

Development Credit Bank

Dhanlaxmi Bank

Federal Bank




ING Vysya Bank

Indian Overseas Bank

Indian Bank

IndusInd Bank

Jammu & Kashmir Bank

Karnataka Bank

Karur Vysya Bank

Kotak Mahindra Bank

Lakshmi Vilas Bank

Oriental Bank of Commerce

Punjab National Bank

Royal Bank of Scotland

South Indian Bank

Standard Chartered Bank

State Bank of Hyderabad

State Bank of India

State Bank of Mysore

State Bank of Travancore

Syndicate Bank

Tamilnad Mercantile Bank

Union Bank of India

United Bank of India

Vijaya Bank

YES Bank

How can a customer do payment via credit/debit or internet bank on Bookskite via mobile?

The customer can do easy credit/debit or internet banking using mobile applications and mobile site. Bookskite utilizes 256- bit encryption technology secures the customers’ information and their card details along with a secure transferring the info to the safe and trustworthy payment gateways operated by leading banks.

How can I make a purchase on Cash on Delivery (COD)?

The products that are available of Cash on Delivery have an icon of ‘Cash on Delivery’. You can add the item(s) in your Bookskite cart and then continue for checkout. You may select the payment option as COD by clicking on “Pay by Cash on Delivery”. Enter the text available as CAPTCHA for verification.

Once order is affirmed, you can carry on to shipment time and date. Then you will asked to make a only cash payment to the courier person at the delivery time to complete the process of payment.

Terms and conditions:

·         The order limit could be maximal to ₹50,000.

·         E-Gift Vouchers or stored credits can’t be used in order to make payment complete.

·         At the time of delivery you are requested for cash only.

E-Gift Voucher

How can an e-Gift Voucher be bought or gifted?

·         The customer should need to enter the name and email address of the individual they want to give the e-Gift Voucher to.

·         The customer needs to enter the amount of the voucher they want to purchase and then click on ‘Proceed to Pay’

·         The sidebar will the display the customer the payment options, i.e., by Credit Card / Debit Card / ATM Card / internet banking. They can pay according to their preferences, or bring in any changes in the amount by clicking "Edit" to edit it.

·         As soon as, customers have fulfilled the checkout process, they will receive an email with the details of e-GV.

How can the customer use an e-Gift Voucher for purchasing?

·         Go to the website “Bookskite.com” and choose all the product(s) they will to buy.

·         As soon as they are click on checkout, then click on "Proceed To Pay".

·         They should select the "Pay By e-Gift Voucher" Option.

·         They need to enter the 16-digit Voucher Number and along with it the corresponding 6-digit PIN number.

·         If the value of the e-Gift Voucher doesn't compensate the order sum, then they need to use an additive payment option.

NOTE: in case the customer wants to cancel or reorder their purchase even in later stages, they will be given they complete voucher value. You can only use a voucher once. Money will be deducted from the voucher as soon they place and complete the order purchase.

When will my e-Gift Voucher terminate?

All the gift vouchers will terminate after 1 year from the date of the issue.

Can the e-Gift vouchers used along with promotional codes?

Of course, the customers can avail them together.

How many e-Gift vouchers can I use on one order?

The customer can extend the limit of 3 gift vouchers on one order.

Terms and conditions (e-Gift vouchers)

·         You can redeem the eGV on Bookskite only if you are buying from Bookskite.

·         You can’t buy other eGV from one eGV.

·         You can use more than one eGV on one order.

·         You can also use promotional codes with eGV.

·         In any case the sum of order exceed eGV value, you can pay additional amount with other payment modes.

·         If the order value is less than the eGV value, the rest of the balance will be displayed under eGV balance in your ‘My Account’.

·         If the eGV not used within a year of date of issuing, it will expire.

·         eGV are transferable but can’t be cashed or credited

·         We hold no responsibility for your lost, stolen eGVs.

·         You can use a maximal of 3 eGVs.

·         You can’t use in case of COD.

Status of your Order

How can I find out the status of my purchase order at any time?

The customer can see their order status and other information regarding their order status. They can also view their information in “my account” section.

When you visit the “my account” section page, you can click on my orders link to see the status of your orders. To see the status of a particular order, click on “order no” button.

What is understood by different order status?

Pending authorization pending: your order has been entered into log and we are awaiting for authorization from the gateway of payment.

Authorized/ under processing: we have received the authorization from the gateway of payment and we have marched off your order.

Shipped: your order has been sent by vendors and is on its way.

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